Terms & Conditions
Wedding Stationery Terms and Conditions
Alterations
The client agrees to notify ‘By Wendy’ immediately of any changes to names, addresses, dates etc. ‘By Wendy’ will endeavour to make any changes free of charge if production is not in process.
Copyright
All artwork and designs are copyright of ‘By Wendy’. Legal action will be taken against any person or persons infringing this copyright. The client is responsible for obtaining permission for printed reproduction of any material, poems, hymns, songs etc that is requested by the client. The client indemnifies ‘By Wendy’ against any action brought against it for breach of a third parties copyright.
Data Protection
‘By Wendy’ will not share any information you give with any third party without your express permission.
Deposit
Bespoke orders cannot commence without a completed order form, signed proofs and a 50% deposit (for orders over £100) or payment in full (orders less than £100). This deposit is non-refundable. Any orders cancelled less than 6 weeks before the agreed completion date are liable for full payment.
Final payment is due when the order is ready for dispatch.
Payment of the deposit is understood to be acceptance of these terms and conditions.
Online orders require payment in full with order.
Delivery
Delivery is usually by Royal Mail Next Day Special Delivery; ‘By Wendy’ reserves the right to use other carriers. Whilst every care is taken to pack the order ‘By Wendy’ cannot be held liable for loss or damage in transit.
Miscellaneous
‘By Wendy’ will endeavour to supply the client as agreed but cannot be held liable for situations beyond it’s control, for example, discontinued materials and postal disputes. In such cases a suitable alternative will be made available.
Our Products
The client should be aware that our products and packaging are not suitable for children.
As all wedding stationery items are handmade the client accepts there will be slight variations between items. ‘By Wendy’ cannot be held responsible for the natural aging of products.
If the client orders wedding stationery in stages then ‘By Wendy’ cannot guarantee continuity of design.
‘By Wendy’ have made every attempt to represent our products as accurately as possible and any images we publish are for illustrative purposes only. Colour reproduction is as accurate as possible via the various mediums. The client can be certain that the proof is an accurate representation of the final product.
Proofs
While we take every care in producing your proofs it is the responsibility of the client to proof read any text prior to printing. Proofs must be signed, dated and returned or confirmed via email. Once the proofs have been signed off any further alterations may incur an additional charge.
Bespoke Samples
‘By Wendy’ will provide one initial design change within the £10 sample fee. Any subsequent design alterations may incur a further design fee. ‘By Wendy’ will issue a quote for the final product based on the client’s chosen design.